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Troubleshooting

Jiffy Steamers undergo thorough, multistep testing before they leave our assembly line to ensure customers get the highest-quality, longest-lasting products in the industry. However, if you experience problems with your Jiffy Steamer, our expert personnel are available to provide quick, seamless repairs. Use the following troubleshooting guide to determine your steamer's problem and whether it needs to be shipped to our plant for repair. If the problem is not listed, contact us with your issue and a Jiffy Steamer representative will respond as soon as possible.

J-1

J-1 Residential Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-1 residential Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 Steamer works poorly or cycles ON and OFF while steaming.
The unit may need a thorough cleaning, or there could be problems with the thermostat. Jiffy Liquid Cleaner may solve the problem, but manual cleaning is the best solution at this point. The heating element must be disassembled and cleaned out manually.

 The green indicator light does not illuminate when turned to ON position.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. In addition, the outlet may be defective or inoperable. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician. Try to plug the unit into another outlet.

 On units purchased in or before 1986, the red indicator light illuminates but the unit never heats or steams.
The heating element may be bad. Replace the heating element with new heating unit kit. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may be cracked or damaged or the rod set may not be fully assembled (three sections for most models and four sections for drapery streamers). Replace the steam head once signs of excess wear are apparent. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 Unit does not produce steam when green indicator light is on.
Check the water level to make sure the unit is not out of water. The heating element may be bad, or the wire may be disconnected. Turn off the unit, allow it to cool down and refill water container. Check unit with a voltage meter (if qualified).

J-2

J-2 Residential Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-2 residential Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 Steamer works poorly or cycles ON and OFF while steaming.
The unit may need a thorough cleaning, or there could be problems with the thermostat. Jiffy Liquid Cleaner may solve the problem, but manual cleaning is the best solution at this point. The heating element must be disassembled and cleaned out manually.

 The green indicator light does not illuminate when turned to ON position.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. In addition, the outlet may be defective or inoperable. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician. Try to plug the unit into another outlet.

 On units purchased in or before 1986, the red indicator light illuminates but the unit never heats or steams.
The heating element may be bad. Replace the heating element with new heating unit kit. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may be cracked or damaged or the rod set may not be fully assembled (three sections for most models and four sections for drapery streamers). Replace the steam head once signs of excess wear are apparent. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 Unit does not produce steam when green indicator light is on.
Check the water level to make sure the unit is not out of water. The heating element may be bad, or the wire may be disconnected. Turn off the unit, allow it to cool down and refill water container. Check unit with a voltage meter (if qualified).

J-200

J-200 Residential Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-200 residential Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 Steamer works poorly or cycles ON and OFF while steaming.
The unit may need a thorough cleaning, or there could be problems with the thermostat. Jiffy Liquid Cleaner may solve the problem, but manual cleaning is the best solution at this point. The heating element must be disassembled and cleaned out manually.

 The green indicator light does not illuminate when turned to ON position.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. In addition, the outlet may be defective or inoperable. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician. Try to plug the unit into another outlet.

 On units purchased in or before 1986, the red indicator light illuminates but the unit never heats or steams.
The heating element may be bad. Replace the heating element with new heating unit kit. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may be cracked or damaged or the rod set may not be fully assembled (three sections for most models and four sections for drapery streamers). Replace the steam head once signs of excess wear are apparent. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 Unit does not produce steam when green indicator light is on.
Check the water level to make sure the unit is not out of water. The heating element may be bad, or the wire may be disconnected. Turn off the unit, allow it to cool down and refill water container. Check unit with a voltage meter (if qualified).

J-2000

J-2000 Residential Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-2000 residential Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 Steamer works poorly or cycles ON and OFF while steaming.
The unit may need a thorough cleaning, or there could be problems with the thermostat. Jiffy Liquid Cleaner may solve the problem, but manual cleaning is the best solution at this point. The heating element must be disassembled and cleaned out manually.

 The green indicator light does not illuminate when turned to ON position.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. In addition, the outlet may be defective or inoperable. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician. Try to plug the unit into another outlet.

 On units purchased in or before 1986, the red indicator light illuminates but the unit never heats or steams.
The heating element may be bad. Replace the heating element with new heating unit kit. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may be cracked or damaged or the rod set may not be fully assembled (three sections for most models and four sections for drapery streamers). Replace the steam head once signs of excess wear are apparent. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 Unit does not produce steam when green indicator light is on.
Check the water level to make sure the unit is not out of water. The heating element may be bad, or the wire may be disconnected. Turn off the unit, allow it to cool down and refill water container. Check unit with a voltage meter (if qualified).

J-3

J-3 Professional Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-3 Professional Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 The red indicator light remains ON for over 20 minutes, but no steam is produced from the unit at the STEAM setting.
The heating element may be bad, or the water level may be low. Check the water level or replace the heating element and reseal the tank assembly with high temperature silicone.

 The red indicator light does not illuminate when the switch is turned to the PREHEAT or STEAM setting.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The red indicator light works on the PREHEAT or STEAM setting, but not on both.
Wires may be disconnected. The unit's switch or the L170 control thermostat could be bad. Reconnect wires or replace the defective part. This may be done by you, an authorized repair center, or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may have a crack or blemish. Hard water sediment may have built up in the head. The unit may have been overfilled (4 quarts maximum) or the rod set may not be fully assembled (three sections for most models and four sections for drapery steamers). Replace the steam head once signs of excess wear are apparent. Never fill the steamer with more than 4 quarts or water. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 The steamer leaks water at the base of the unit.
There may be a hole in the tank (most common with older model units using aluminum tanks). The brass coupling between the hose and unit may be loose, or the silicone sealant around the tank assembly could be leaking. A faulty tank must be replaced with a new stainless steel tank. This involves replacing the tank, lid and housing. This task is best done by a Jiffy Steamer technician. Other solutions include tightening the hose coupling with a wrench or resealing the tank and lid with a high heat silicone.

J-4

J-4 Professional Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-4 Professional Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 The red indicator light remains ON for over 20 minutes, but no steam is produced from the unit at the STEAM setting.
The heating element may be bad, or the water level may be low. Check the water level or replace the heating element and reseal the tank assembly with high temperature silicone.

 The red indicator light does not illuminate when the switch is turned to the PREHEAT or STEAM setting.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The red indicator light works on the PREHEAT or STEAM setting, but not on both.
Wires may be disconnected. The unit's switch or the L170 control thermostat could be bad. Reconnect wires or replace the defective part. This may be done by you, an authorized repair center, or by a Jiffy Steamer technician.

 The steamer spits water from the steam head.
The steam head may have a crack or blemish. Hard water sediment may have built up in the head. The unit may have been overfilled (4 quarts maximum) or the rod set may not be fully assembled (three sections for most models and four sections for drapery steamers). Replace the steam head once signs of excess wear are apparent. Never fill the steamer with more than 4 quarts or water. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

 The steamer leaks water at the base of the unit.
There may be a hole in the tank (most common with older model units using aluminum tanks). The brass coupling between the hose and unit may be loose, or the silicone sealant around the tank assembly could be leaking. A faulty tank must be replaced with a new stainless steel tank. This involves replacing the tank, lid and housing. This task is best done by a Jiffy Steamer technician. Other solutions include tightening the hose coupling with a wrench or resealing the tank and lid with a high heat silicone.

J-4000

J-4000 Professional Jiffy Steamer Troubleshooting Guide
Following are common problems, causes and solutions for the J-4000 Professional Jiffy Steamers. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure the most professional repair service possible. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

The red indicator light remains ON for over 20 minutes, but no steam is produced from the unit at the STEAM setting.
The heating element or control may be bad, or the water level may be low. Check the water level or replace the heating element and reseal the tank assembly with high temperature silicone.

The red indicator light does not illuminate when the switch is turned to the PREHEAT or STEAM setting.
The fuse wire, cordset or switch could be bad. Wires may be disconnected, or the unit may not be plugged in. Check the unit's current flow and replace the defective part. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

The red indicator light works on the PREHEAT or STEAM setting, but not on both.
Wires may be disconnected. The unit's switch or the L170 control thermostat could be bad. Reconnect wires or replace the defective part. This may be done by you, an authorized repair center, or by a Jiffy Steamer technician.

The steamer spits water from the steam head.
The steam head may have a crack or blemish. Hard water sediment may have built up in the head. The unit may have been overfilled (4 quarts maximum) or the rod set may not be fully assembled (three sections for most models and four sections for drapery steamers). Replace the steam head once signs of excess wear are apparent. Never fill the steamer with more than 4 quarts or water. Make sure the hose is straight and that it has no kinks, which may trap condensation in the hose.

The steamer leaks water at the base of the unit.
There may be a hole in the tank (most common with older model units using aluminum tanks). The brass coupling between the hose and unit may be loose, or the silicone sealant around the tank assembly could be leaking. A faulty tank must be replaced with a new stainless steel tank. This involves replacing the tank, lid and housing. This task is best done by a Jiffy Steamer technician. Other solutions include tightening the hose coupling with a wrench or resealing the tank and lid with a high heat silicone.

ESTEAM

Jiffy Steamer ESTEAM Travel Steamer Troubleshooting Guide

Following are common problems, causes and solutions for the ESTEAM travel steamer. We strongly recommend customers ship their steamer to the Jiffy Steamer plant to ensure professional repair service. If your issue is not listed, contact us with your question and a Jiffy representative will respond as soon as possible.

 Steamer works poorly or turns ON and OFF while steaming.
The unit has sediment build-up and needs a thorough cleaning, or there is possibly trouble with the thermostat. Use Jiffy Liquid Cleaner to clean off the element. A small brush may be needed to help clean the element.The thermostat may need to be replaced.

 The red indicator light illuminates but the unit never heats or steams.
The element may have blown. Replace the defective element. This may be done by you, an authorized repair center or by a Jiffy Steamer technician.

 The red indicator light does not illuminate when the unit is plugged in.
 The fusible link wire may have blown. Replace the fuse wire. If the steamer heats up and produces steam, the red pilot light may need to be replaced. 

 The unit spits water from steam cap.
The unit is being overfilled or needs to be cleaned out inside the tank and cap. Do not overfill unit above the maximum water mark indicated on the side of the unit. For best results from your steamer, use Jiffy Liquid Cleaner periodically to remove sediment deposits from your water (every 3 to 4 months) depending on how much the unit is used.


Do you still need help troubleshooting? Feel free to email us at info@jiffysteamer.com.

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