Effective Date: August 4, 2026
Jiffy Steamer Company, LLC (“Jiffy Steamer,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit, purchase from, submit information through, or otherwise interact with a website, online store, brand, division, or service operated by Jiffy Steamer Company, LLC.
This Privacy Policy applies to the following websites, online stores, brands, divisions, and online services operated by Jiffy Steamer Company, LLC:
We refer to these websites collectively as the “Websites.”
Certain Websites operate under Jiffy Steamer Company, LLC divisions, product lines, or brand names. This includes Flexineb of the Americas and the JS Equine Division, which operate flexineb.us and shop.flexineb.us as part of Jiffy Steamer Company, LLC.
This Privacy Policy also applies to any additional website, online store, brand, division, or online service operated by Jiffy Steamer Company, LLC that links directly to this policy, unless a separate privacy notice is provided.
The features available through each Website may differ. Some Websites provide product information, brand resources, educational materials, videos, dealer resources, newsletters, or contact information. Other Websites may provide online shopping, customer accounts, checkout, warranty registration, repair services, product support, or other interactive features.
The types of personal information collected therefore depend on the Website and services you use.
Depending on how you interact with us, we may collect the following categories of personal information.
We may collect:
Please do not send complete payment-card numbers, account passwords, government identification numbers, human medical information, or other highly sensitive information through email or a general contact, support, or product inquiry.
When you make a purchase through one of our Websites, payment information is transmitted to the payment processor, financial institution, or other provider used to authorize and complete the transaction.
We may receive limited payment-related information, such as payment status, transaction identifiers, billing address, payment method type, or the last digits of a payment card.
We do not intend to store complete payment-card numbers through our ordinary customer-service, marketing, or general business systems.
When you visit or interact with our Websites, we and our service providers may automatically collect information such as:
We may receive personal information from payment processors, shipping providers, dealers, retailers, distributors, ecommerce providers, analytics providers, advertising providers, social-media platforms, fraud-prevention providers, form providers, and other service providers or business partners.
We may combine information received from these sources with information collected directly from you where permitted by applicable law.
We may use personal information to:
Where consent is required, we will process personal information based on your consent. You may withdraw that consent as described in this Privacy Policy.
We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies across our Websites.
The specific cookies, consent tools, and third-party technologies used may differ by Website because the Websites may operate on different platforms.
These technologies may include:
Where required by applicable law, nonessential cookies and similar technologies will be used only after the applicable consent is provided.
You may use the cookie-consent options presented on the Website you are visiting to manage the choices available for that Website.
You may also configure your browser to block or delete cookies. Blocking certain cookies may affect shopping-cart, checkout, account, video, form, or other Website functionality.
Because cookies and consent preferences generally operate separately for each domain, browser, and device, you may need to make your selection separately on each Website and on each browser or device you use.
We may disclose personal information to the following categories of recipients.
Some of our online stores are operated through BigCommerce. BigCommerce and related service providers may process information needed to operate storefronts, customer accounts, shopping carts, checkout, orders, and related ecommerce services.
Other Websites may use website hosting, content-management, domain, development, security, and technical-service providers.
We may disclose payment and transaction information to payment processors, card networks, banks, financial institutions, fraud-prevention providers, and other parties needed to authorize, secure, and complete a transaction.
We may disclose personal information to providers that assist us with:
Certain contact, warranty, repair, return, registration, dealer, partnership, product-support, or customer-service forms available through our Websites may be provided through Jotform or another form-processing service.
Information submitted through those forms may be processed and stored by the applicable provider on our behalf.
We may disclose personal information to authorized dealers, retailers, distributors, manufacturers, repair providers, fulfillment partners, veterinary-product partners, or other business partners when reasonably necessary to fulfill a request, deliver a product, provide support, process a repair, or manage a business relationship.
Subject to your choices and applicable law, we may disclose or make available device, cookie, and Website-activity information to analytics, advertising, and social-media providers.
These providers may use information to provide measurement, reporting, fraud prevention, advertising, or other services. In some cases, they may combine Website activity with information collected through other websites, applications, or services.
Certain privacy laws may define some advertising-related disclosures as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.
We may disclose personal information:
You may receive promotional emails when you subscribe, affirmatively request marketing communications, or when marketing is otherwise permitted by applicable law.
You may unsubscribe at any time by selecting the unsubscribe link in a promotional email or by contacting us.
Unsubscribing from promotional communications does not prevent us from sending transactional or service-related messages concerning an order, account, payment, shipment, warranty, repair, return, registration, product-safety notice, or another service you requested.
Product registration, warranty service, customer support, or repair service does not require you to agree to receive promotional marketing. When marketing consent is requested, it should be presented separately from the underlying service or registration.
Some of our Websites provide information concerning veterinary products, equine respiratory care, animal-care products, nebulization technology, and related topics.
Visitors may communicate with our staff concerning product, technical, veterinary, animal-care, or usage questions.
Information submitted in these communications may include details about an animal, its condition, a product being used, treatment-related questions, and the person submitting the inquiry.
We may disclose this information to staff members, manufacturers, dealers, service providers, veterinary-product partners, or other parties as reasonably necessary to respond to the inquiry or provide requested support.
Please do not submit unnecessary human medical information or other highly sensitive personal information through a veterinary, equine-product, or animal-care inquiry.
Information provided through our Websites is not a substitute for diagnosis, treatment, or advice from a licensed veterinarian.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
Retention periods vary depending on the type of information, the Website or service involved, the relationship involved, and applicable legal requirements.
We may retain aggregated, anonymized, or deidentified information when it can no longer reasonably be associated with an individual.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
Our Websites may use encrypted HTTPS connections, and payment information is processed through ecommerce and payment providers using their respective security controls.
No transmission, processing, or storage system is completely secure, and we cannot guarantee absolute security.
Email is not a secure method for transmitting payment-card numbers, passwords, government identification numbers, or other highly sensitive information.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us of suspected unauthorized account activity.
Depending on where you live, you may have rights concerning how Jiffy Steamer Company, LLC collects, uses, discloses, retains, sells, or shares your personal information.
These rights may include the right to:
These rights are subject to applicable legal limitations and exceptions and may not apply in every jurisdiction.
Jiffy Steamer Company, LLC does not sell customer lists or personal information in the traditional sense of exchanging that information for money.
However, certain privacy laws define “selling” and “sharing” more broadly. For example, allowing an advertising, analytics, or social-media provider to collect identifiers or information about Website activity for advertising across different websites or services may be considered selling, sharing, or targeted advertising, even when no money is exchanged.
Personal information involved in these activities may include:
Depending on where you live, you may have the right to direct us not to sell or share your personal information or use it for targeted advertising.
To request that Jiffy Steamer Company, LLC not sell or share your personal information or use it for targeted advertising, email:
Please use the subject line: Do Not Sell or Share Request.
Please identify the Website associated with your request and provide the email address or other limited information reasonably necessary to locate and apply your request.
You do not need to create an account to submit an opt-out request. We will not require information that is unnecessary to process the request, and we will not unlawfully discriminate against you for exercising an applicable privacy right.
Please do not send payment-card numbers, passwords, government identification numbers, medical information, or other highly sensitive information by email.
Some of our Websites use cookies, pixels, tags, and similar technologies for analytics, advertising, embedded content, personalization, security, or other purposes.
You may use the cookie-consent options presented on the Website you are visiting to decline or manage nonessential cookies when those controls are available.
You may also configure your browser to block or delete cookies. Blocking certain cookies may affect shopping-cart, checkout, account, video, form, or other Website functionality.
Cookie and browser choices generally operate separately for each domain, browser, and device. You may therefore need to make your selection separately on each Website and on each browser or device you use.
An email-based opt-out request may apply to information we can reasonably associate with you in our records. It may not automatically change cookie settings on every browser, device, or Website.
Some browsers and browser extensions support an opt-out preference signal known as Global Privacy Control, or GPC.
Where required by applicable law and supported by the Website, we treat a recognized GPC signal as a request to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.
A browser-based signal generally applies only to the browser and device from which it is sent. It may not apply to information associated with another browser, device, account, email address, or offline record.
To request access, correction, deletion, portability, or another applicable privacy right, email:
Please use the subject line Privacy Request and identify:
We may need to verify your identity before completing requests for access, correction, deletion, or portability. Verification may require us to match information you provide with information already maintained in our records.
Information submitted for verification will be used only to evaluate, authenticate, and respond to the request.
Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf.
We may require evidence that you authorized the agent to submit the request. We may also contact you directly when verification or confirmation is permitted or required.
An opt-out request does not prevent us or our service providers from using personal information when reasonably necessary to:
We do not knowingly sell or share the personal information of consumers under 16 years of age.
If you believe personal information belonging to a person under 16 has been sold or shared, contact us at info@jiffysteamer.com .
This section applies to California residents to the extent Jiffy Steamer is subject to the California Consumer Privacy Act, as amended.
During the preceding 12 months, we may have collected the following categories of personal information:
We collect and use these categories for the purposes described in Sections 2 and 3 and disclose them to the categories of recipients described in Section 4.
We do not use sensitive personal information to infer characteristics about consumers.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
Advertising cookies, pixels, or similar technologies may constitute “sharing” under California law.
California residents may exercise applicable opt-out and privacy rights through the methods described in the Your Privacy Choices section.
Residents of certain other U.S. states may have rights concerning access, correction, deletion, portability, sale, sharing, targeted advertising, or certain profiling activities.
Where applicable, you may exercise these rights through the request process described in the Your Privacy Choices section.
When applicable law provides an appeal right, you may appeal a denied request by replying to our decision and stating that you wish to appeal.
Jiffy Steamer Company, LLC is based in the United States.
If you access one of our Websites from another country, your information may be transferred to, stored in, or processed in the United States and other countries where our service providers or business partners operate.
Where applicable, we process personal information based on:
International visitors may have additional rights, including rights to object to or restrict certain processing and to complain to an applicable data-protection authority.
Our Websites and products are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can investigate and take appropriate action.
Our Websites may link to third-party websites, manufacturers, retailers, dealers, distributors, research publications, social-media platforms, videos, maps, forms, or other external resources.
Their privacy practices are governed by their own privacy policies and notices, not this Privacy Policy.
Interacting with social-media buttons, embedded videos, external forms, or other third-party content may allow the applicable provider to collect information according to its own policies and your settings with that service.
We may update this Privacy Policy to reflect changes in our Websites, products, services, technologies, business practices, or legal requirements.
When we make changes, we will post the revised policy on this page and update the effective date.
We may provide additional notice when required by law or when a change materially affects how we use personal information.
Questions, privacy requests, and complaints may be directed to:
Jiffy Steamer Company, LLC
Email:
info@jiffysteamer.com
Toll-Free:
1-800-525-4339
Direct:
1-731-885-6690
Please identify the Website involved in your request. Do not include complete payment-card numbers, passwords, government identification numbers, medical information, or other highly sensitive information in an email.
